Psssst Zosia
A call recording.A clear dialogue.
Transcribe a conversation. Understand the details. See what could improve. Zosia brings the dialogue and its quality review together, keeping the original recording in reach.
Quality review
Text is only the beginning.
- Transcription
- Speech becomes text. Recording channels stay separate, with time and source retained for each segment.
- Dialogue structure
- The original transcript and a readable edited version sit alongside each other. You can always return to what was said.
- Quality review
- Review a conversation against defined criteria. An observation points to a specific passage rather than an unexplained score.
Understand the conversation
One conversation.Two views of the text.
Keep the original for verification. Use the edited view to read, search and understand the conversation. Each has its place.
Original transcript
hello i wanted to ask when the order will be ready
Readable view
Hello. I wanted to ask when the order will be ready.
Quality review
More than a score.A reason you can see.
Define what matters in your conversations. A review helps reveal strengths, missed steps and moments worth revisiting.
- Content
- Complete, clear answers to the questions asked.
- Conversation flow
- Important steps and the agreements reached.
- Evidence
- A passage and timestamp that can be checked.
You define the criteria. People make the decisions.
The original stays intact.
- Separate views
- An edited version never replaces the original transcript.
- Back to the recording
- Dialogue segments retain their channel and timing references.
- Controlled access
- Keys, permissions and limits govern access to processing.
More about Zosia
Which recordings are supported?
The current speech pipeline supports Russian-language stereo recordings. Both channels retain their original order.
Does Zosia identify the agent and customer?
Channels are separate, but business roles are not guessed. A role that has not been supplied remains unknown.
What determines the quality criteria?
Criteria should reflect your task and operating rules. We agree on the checks and how the result is presented when connecting Zosia.
Hear more.Understand better.
Let’s discuss your recordings, quality criteria and how Zosia can connect.
Discuss Zosia